Refund and Returns Policy

Return and Refund Policy for ShopWalas.com

At ShopWalas.com, we strive to provide you with the best shopping experience possible. We understand that sometimes, despite our efforts, a product might not meet your expectations. Hence, we have devised a clear and transparent return and refund policy to ensure your satisfaction:

1. Refund Policy:
   • We offer refunds only in the following circumstances:
     • Product(s) received are damaged or defective.
     • Incorrect product(s) delivered.
   • Refunds will be issued to the original payment method used for the purchase.
   • Refunds will be processed within 7-10 business days after the returned product is received and inspected.
2. Return Policy:
   • We do not accept returns for reasons other than those mentioned in the refund policy above.
   • We do not entertain returns for reasons such as change of mind, dislike of product, or incorrect size ordered.
   • Returns will only be accepted within 15 days from the date of delivery.
3. Process for Refund or Return:
   • If you wish to request a refund or return, please contact our customer service team within 48 hours of receiving the product(s).
   • Provide clear images and a detailed description of the issue with the product(s) for our assessment.
   • Our customer service team will guide you through the necessary steps for returning the product(s) or initiating a refund.
4. Conditions for Refund or Return:
   • The product(s) must be unused, unworn, and in their original packaging with all tags intact.
   • Any product that is damaged due to misuse, negligence, or improper handling will not be eligible for a refund or return.
5. Non-Returnable Items:
   • Certain products such as perishable goods, personalized items, and hygiene-related products cannot be returned or refunded unless they are damaged or defective upon arrival.
6. Shipping Charges:
   • Shipping charges incurred for returning the product(s) will be borne by the customer, except in cases where the return is due to our error.
7. Cancellation Policy:
   • Orders can only be canceled within 24 hours of placement. Once the order has been processed or shipped, it cannot be canceled.
8. Contact Information:
   • For any inquiries, concerns, or to initiate a refund or return, please contact our customer service team via email at [email protected] or call us at [Customer Service Number].

Please review our policies carefully before making a purchase. By shopping at ShopWalas.com, you agree to abide by our terms and conditions outlined in this return and refund policy.

Thank you for choosing ShopWalas.com. We value your trust and strive to provide you with a seamless shopping experience.